Do you have any questions?
We're here to help.
We've compiled the most common questions about our shipping, products, and processes so you can shop with complete confidence. If you can't find what you're looking for, you can contact us directly.
FAQs
How are orders shipped?
Orders are shipped via Correos. We will send you the tracking number so you can track the status of your shipment. The estimated delivery time is 2 to 4 business days.
Can I make changes or returns?
Yes, you can return your product within 14 days of receiving your order, as long as it's in its original packaging. To start the process, please email us at info@luminestfragrances.com.
What are candles made of?
Our candles are handmade in Spain with 100% vegetable soy wax, natural ingredients, and fragrances free of harmful substances.
Are the candles vegan?
Yes. All of our candles are vegan and cruelty-free, with no animal-derived ingredients or animal testing.
Can I send a candle as a gift?
Of course, our candles make the perfect gift. During checkout, you can add a personalized note, or if you prefer, contact us by email to include your message.
How long do Luminest candles last?
Our 8 oz candles have a burn time of approximately 50 hours, depending on use and care. To extend their life, we recommend following our safe use instructions and trimming the wick regularly.
Do you have any more questions?
We're here to help. Email us at luminestcompany@gmail.com or use the contact form.